Refund
Policy

We want you to love your Lucre purchase. If something isn't right, we're here to help. Please read our policy carefully before initiating a return or refund request.

Returns

We accept returns on full-priced items within 30 days of delivery, provided the items are:

• —Unworn and unwashed
• —In their original condition with all tags still attached
• —In their original packaging where possible

Items marked as "Final Sale" are not eligible for return or exchange. Underwear, socks, and pierced jewellery (if applicable) cannot be returned for hygiene reasons.

How to Initiate a Return

To start a return, email us at lucre@support.com with your order number and reason for return. We will respond within 2 business days with instructions and a returns authorisation. Returns sent without prior authorisation may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or was sent in error. We recommend using a tracked shipping service, as Lucre cannot be held responsible for items lost in return transit. Original shipping costs are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.

Exchanges

We offer size and colour exchanges subject to stock availability. To request an exchange, please contact us at lucre@support.com before returning your item. If your preferred size or colour is unavailable, we will issue a full refund instead.

Faulty or Incorrect Items

If you have received a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at lucre@support.com with your order number and photos of the issue. We will arrange a free return and either a replacement or a full refund at your preference.

Payment Methods

Lucre accepts payment via Visa, Mastercard, American Express, and other major debit and credit cards. Refunds are returned to the original payment method used at checkout.

Contact

For any questions about returns or refunds, please contact our team at lucre@support.com.